Terms of service

SECTION 1 - GENERAL CONDITIONS

This website is operated by Strong Existence Lda I Rua das Macieiras 89. 2750-010 Cascais Portugal I NIPC 514 382 201. Strong Existence Lda offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site or purchasing something from us, you engage in our service and agree to be bound by the following terms and conditions. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction.

We reserve the right to refuse service to anyone for any reason at any time. A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - PRODUCTS 

We have made every effort to display as accurately as possible the description, colors and images of our products that appear at the store. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. 

SECTION 3 - ACCURACY OF INFORMATIONS

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

SECTION 4 - ERRORS AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability.

We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice including after you have submitted your order.

SECTION 5 - PRICE 

All prices on our website are inclusive of VAT but exclusive of delivery charges which will be payable as indicated at the time of placing your order.

The total price payable for the goods will be stipulated at the time when you place your order whether or not the order has been confirmed. 

Strong Existence Lda does not pay, charge, or include any duties, tariffs, taxes, brokerage, or customs fees. All International fees are the responsibility of the customer. 

We are entitled to make adjustments to the price to take account of any increase in our supplier's prices, or the imposition of any taxes or duties, or if due to an error or omission the price published for the goods is wrong whether or not the order has been confirmed. We will inform you of the correct price and give you the opportunity to cancel the order. 

SECTION 6 - ORDERS 

We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.

SECTION 7 - PAYMENT 

We accept Visa, MasterCard and Paypal payments. Your order will only be processed once authorisation of your credit card has been properly received. You may also pay by bank transfer/a deposit in our account cheque although we cannot dispatch the goods until payment has been cleared which can take at least 2 days.

SECTION 8 - DELIVERY

On the order you must provide us with your exact billing and shipping address and telephone number. Incorrect information will cause a delay in processing your order.

Delivery of products will normally be made within 2 working days from clearance of payment. Delivery by UPS is variable depending on the service chosen. Any dates we specify for the delivery of the goods are approximate only and we shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods.

We will only deliver goods to the address on the order. From the time of receipted delivery of the goods, any loss or damage to the goods shall be at your own risk. Any transit damage to the goods, shortages or incorrect goods supplied must be noted on the delivery consignment note at the time of delivery and it will be your responsibility to inform us within 2 days from delivery.

If you do not pick up your shipment, or if you abandon your order at the freight broker, or if you decline delivery of your order, you are still responsible for the brokerage fees, return shipping charges, and return brokerage fees. These fees and charges cannot be waived. In effect, you forfeit your order and pay all involved charges.

SECTION 9 - GUARANTEES

Products that are deemed faulty can be returned for replacement, or a full refund and this does not affect any statutory rights that you may have. Faulty goods can be returned up to 30 working days following receipt of order.

If you are not satisfied with your product you have a period of 30 days to return it. All returns are subject to some conditions. For more detail, please review our Returns Policy.

All of our products come with a 2 years warranty on defects in materials and manufacturing. This guarantee specifically excludes faults caused by accident, neglect, and misuse.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 11 - CUSTOMER SERVICE

If you have any queries with regard to your order, to the products or to Terms of Service, please contact us : 

  • by email : twinmaxcontact@gmail.com
  • by phone : +351 210 968 936
  • by mail : Strong Existence Lda I Rua das macieiras, 89 - 2750-010 Cascais - Portugal

We will endeavour to reply to your complaint within one working day and inform you of what action will be taken.

SECTION 12 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Portugal.